Donor Privacy Policy

SerenityBridge Counseling and Training Center ("SerenityBridge CTC", "we", "us", or "our") is a registered 501(c)(3) nonprofit organization (EIN: 41-5071823). We are committed to protecting the privacy of our donors, supporters, and prospective donors. This Donor Privacy Policy explains how we collect, use, disclose, and safeguard information you provide when making a gift or otherwise engaging with our fundraising activities.

1. Information We Collect

When you make a donation or inquire about supporting SerenityBridge CTC, we may collect:

• Name and contact information (address, phone number, email address)
• Payment information (processed securely through our third-party payment processor; we do not store full card numbers)
• Donation amount, date, and designation
• Employer information (for matching gift purposes, if provided)
• Communication preferences
• Any other information you voluntarily provide

2. How We Use Donor Information

We use the information we collect to:

• Process and acknowledge your gift and provide tax receipts
• Communicate with you about your donation and our programs
• Send updates about our mission, impact, and fundraising campaigns (you may opt out at any time)
• Comply with legal and regulatory requirements
• Improve our fundraising and stewardship practices

3. We Do Not Sell or Trade Donor Information

SerenityBridge CTC will not sell, trade, rent, or otherwise share your personal information with any other organization for their marketing or fundraising purposes. We will not share your name or giving history with other nonprofits, commercial entities, or mailing list brokers.

4. Limited Disclosures

We may share donor information only in the following limited circumstances:

• Service providers: Trusted vendors who assist us with payment processing, donor management software, or email communications — bound by confidentiality agreements and prohibited from using your data for any other purpose.
• Legal requirements: When required by law, court order, or governmental authority.
• With your consent: In any other circumstance, only with your explicit permission.

5. Anonymous and Tribute Gifts

If you wish to make an anonymous gift, please indicate this at the time of your donation. We will honor your request and will not publicly identify you as a donor. For tribute or memorial gifts, we will notify the honoree or family as directed, but will not disclose the gift amount unless you authorize us to do so.

6. Donor Recognition

We may publicly recognize donors in our annual reports, website, or other materials. If you prefer not to be recognized publicly, please notify us in writing at the address or email below and we will honor your request promptly.

7. Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, use, or disclosure. Online donations are processed through encrypted, PCI-compliant payment systems. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

You have the right to:

• Request a copy of the personal information we hold about you
• Request correction of inaccurate information
• Opt out of receiving communications from us at any time
• Request that we delete your personal information, subject to our legal and record-keeping obligations

To exercise any of these rights, please contact us using the information in Section 10.

9. Retention

We retain donor records for as long as necessary to fulfill the purposes described in this policy and to comply with applicable legal, tax, and accounting requirements. Gift records are typically retained for a minimum of seven (7) years in accordance with IRS guidance for nonprofit organizations.

10. Contact Us

If you have questions about this Donor Privacy Policy or wish to exercise your rights, please contact us:

11. Changes to This Policy

We may update this Donor Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued giving after any changes constitutes your acceptance of the updated policy.

SerenityBridge Counseling and Training Center is a 501(c)(3) nonprofit organization. EIN: 41-5071823. Donations are tax-deductible to the extent permitted by law.